NICE?s Workforce Optimization Business Consulting practice helps organizations to achieve continuous operational improvement in ever-changing customer service environments. By engaging stakeholders across the entire organization, NICE?s Business Consulting enables operations cultivate the necessary plans and buy-in, as well as determine the drivers of a successful Workforce Optimization initiative. NICE also helps organizations identify the highest value Workforce Optimization opportunities, formulate the strategies to realize them, and provide a level of partnership that will drive positive business impact.
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Workforce Optimization Business Consulting Services include:
- Opportunity assessment and benchmarking against industry leaders
- Business case development
- Metrics selection, goal strategy, and organization alignment
- Performance statistics assessment
- Organizational change management and accelerating change
- Coaching skills development?
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For more information about the NICE Workforce Optimization Suite, see here
Source: http://www.nice.com/workforce-optimization-business-consulting
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